We are thrilled to have a team of dynamic and open-minded individuals who are always looking for creative solutions to challenges. We are seeking individuals who have a passion for pushing boundaries and shaping the future. Our team values collaboration with those who motivate us to reach new heights. We prioritize having a positive and engaging work environment where we can have fun, ask insightful questions, and continue to learn and grow together. Join us on this exciting journey!
We are passionate about empowering teams to reach their full potential, no matter what their size or objectives may be. Our approach is akin to a thrilling treasure hunt, where the ultimate goal is to uncover the hidden gems within each team. Xodiac serves as the perfect vehicle to transport teams from their current position to their desired destination, much like a zodiac boat connects travellers with previously unexplored shores. We are committed to helping teams discover new possibilities and achieve their goals with enthusiasm and confidence.
If you have a passion for improvement, are comfortable with change and want to help grow through the delivery of enhanced customer and employee experience this may be the role for you!
The Business Improvement Consultant is responsible for both supporting large programs as well as leading small to medium initiatives including automation opportunities to improve delivery, service management and business processes across the organization.
This role requires collaboration with stakeholders from across the organization- including delivery teams, enabling teams, leaders and Business Sponsors - to analyze data, map processes and communicate opportunities for the initiatives that they are supporting. In addition, the Xodian will benefit from experience in facilitating and leading small group sessions with stakeholders for the initiatives they are supporting as required.
Leverage process excellence best practices from Agile, Lean, DevOps and other toolboxes to design both efficient and scalable processes in order to accommodate future growth. By identifying and eliminating inefficiencies in our clients processes. Our team strives to empower our members to be agents of change and problem solvers, while continuously improving processes to achieve operational excellence.
Help drive business process improvement efforts across our clients to ensure appropriate standardization, efficiencies and best practices are employed
Ensure best practices and process management tools are applied to help solve business challenges
Lead/support continuous improvement or cost saving initiatives
Provide subject matter expertise and thought leadership to the business process stakeholder
Partner with functional support groups to implement process improvements
Lead business process design work on small to medium in complexity initiatives and support process discovery work
Map and analyze current state business processes as required
Design future state processes as required
Effectively adhere to the principles from e.g. Lean methods
Document and clearly articulate scope/responsibilities for each assigned engagement
Communicate progress status and issues to stakeholders
Coach stakeholders in challenging the status quo and nurture a continuous improvement mindset
You put clients first. You engage with purpose to find the right solutions. You go the extra mile, because it’s the right thing to do.
You give meaning to data. You enjoy investigating complex problems and making sense of information. You communicate detailed information in a meaningful way.
You're inspired by collective success. You know that teamwork can transform a good idea into a great one. You know that an inclusive team that enjoys working together can bring a vision to life.
Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.
You have a degree/diploma in Computer Science, Business, and/or a related field.
You have 3+ years of experience leading business process improvement initiatives and change projects.
You have experience with applying process integration practices to complex environments
You are proficient at Process Mapping
You are proficient with business process improvement practices including, Lean/Six Sigma Methodology and Agile Practices